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Shipping & Returns

Shipping:

  • Local pickup: not available as we are an online-store!
  • Order processing:  We ships most orders within 1-2 business days of cleared payment. *Except during Holidays and vacation
  • Shipping method:  We uses USPS (U.S. Postal Service) for most items and UPS for larger items
  • Packing method: We carefully packs and ships most small items in bubble padded envelopes and larger/fragile items in carton boxes
  • Packing protection:  We uses foam peanuts and other protective materials to protect your products from damages during shipping.
  • Tracking/Delivery Confirmation number:  We will email you shipping info as soon as it becomes available, you may also log into your account for order status. Some shipping methods: USPS First-Class Mail international and USPS Priority Mail International don't include an online tracking number
  • Shipping address change request: Please make sure the correct shipping address is provided at checkout. For frauds protection, we will not make any address changes once order is submitted
  • International Buyers - Please Note:
    • Import duties and taxes charges are not included in the item price or shipping charges. These charges are the buyer’s responsibilit
    •  Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying
    • These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges
    • We do not mark merchandise values below value or mark items as ‘gifts’ - US and International government regulations prohibit such behavior
    • We do not ship to Russia, Italy, or South Africa, and some other countries. 
    • Restriction: Some products cannot be shipped to international destinations, we reserved the rights to cancel such order if such event occured.
General shipping information:

  • About USPS Delivery Confirmation Number: The USPS tracking site will only give date of shipper's notification of shipment and package deliver.  It will normally not update acceptance/enroute and other tracking info during transit until the package is delivered
  • Typical transit times (NOT guaranteed by the USPS):
    • USPS Priority Mail: about 3 to 4 business days; may take a few additional days to HI, AK, PR, GU, V
    • USPS First-Class Mail: about 3 to 9 business days; may take a few additional days to HI, AK, PR, GU, VI
    • USPS Parcel Post:
      • Eastern Time Zone: about 7 to 12 business days
      • Central Time Zone: about 5 to 9 business days
      • Mountain Time Zone: about 7 to 14 business days
      • Pacific Time Zone: about 7 to 12 business days
      • HI, AK, PR, VI, GU: about 4 to 8 weeks
    • USPS First-Class Mail International:
      • Canada: about 10-14 business days
      • Other countries: about 2 to 4 weeks
    • USPS Priority Mail International:
      • Canada: about  to 7-12 business days
      • Other countries: about 10-14 business days
  • Please note that above are typical transit times and are NOT guaranteed by the USPS. Some you may experience faster or slower delivery times than indicated above
  • During peak Holidays season such as Christmas and New Year, you may experience extremely slower delivery time due to higher mail volume.  If it is a gift item, we highly recommend you to order at least 1-2 months earlier
  • Shipments are made on weekdays only. There are no shipments or deliveries made on public holidays
 
Returns:

  • All returns must be made within 14 days of purchase and must meet all return policies outlined below
  • All returns must be completed with all original/retail packaging including all accompanied accessories
  • All returns must have RMA # clearly marked on the return package
  • Refund/Store Credit:
    • You may return New and Unused product still in the original packaging.
    • Refund for store credit will be the full amount of the purchased item price (excludes original s/h).
    • Other types of refund are subject to a 15% restocking fees.
  • Replacement/Exchange:
    • We will replace, repair, or give store credit for any manufacture defective/DOA products within our warranty period
    • RC toys, hobbies, and electronic products are guaranteed against Dead-On-Arrival only, please contact us no later than 24 hours from delivery time for exchange instruction
    • Under very rare circumstances, if your product arrived damaged, please contact us immediately
    • If possible, supporting photos of defective/damaged product will help us with the return process
  • We will not accept returns for: 
    • RC toys/hobbies/electronics products with cosmetic damages and malfunction from crashing, improper usage/handling/installation/assembly/diassembly/etc
    • Refund on opened/used/defective/DOA products; replacement/store credit may be given if met our return policies
    • Minor cosmetic imperfection of craftsmanship from manufacturer
    • Slight differ in actual product color and presented photos
    • Product with new design or new packaging that has the exact same features/functions
    • Products with "no return" stated under "description"; usually used, opened, specialty, or customized products
  • Return shipping will be paid by: Buyer, *including defective/DOA products
    • ***Exception: if you received an incorrect product as a result of our error, we will be happy to reimburse your return shipping cost via our instructed method of shipping
  • Shipping for replacement will be paid by: modernacc.com, *including defective/DOA products
    • ***Exception 1: if you ordered an incorrect/wrong product, i.e. you bought a case for a 2nd Gen. iPod Nano and thought it will fit your 1st Gen. iPod Nano and it didn't fit, you will be required to pay shipping cost both way (to and from) for the exchange
    • ***Exception 2: under any circumstances, if a package is marked "return to sender" and is noted by USPS relating to any addressing problem, you will be required to pay for re-shipping the item to the correct address
  • Return processing time:
    • You should expect to receive your replacement/exchange/refund within 2-4 weeks of giving your return package to the shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days)
  • Return instruction:
    • If you have problems with your item, please login to your account and request a return authorization number (RMA).  In most cases, some problems can usually be fixed by minor troubleshooting without having to return the item, we will try to assist you with the troubleshooting before issuing an RMA #